"Working in partnership with churches, local communities, businesses, and volunteers in Edinburgh, Fresh Start creates, develops and provides services which  support the resettlement of people who have been homeless."

The work of the organisation is underpinned by the following core values:

Collaborative: Fresh Start staff and volunteers are committed to working with one another and in association with other agencies in order to deliver its services.

Inclusive: Fresh Start’s services are available to anyone who needs them (irrespective of the circumstances that led to the person becoming homeless).

Practical: Fresh Start offers its supporters opportunities to make a material and emotional difference in the day to day life of its clients.

Respectful: Fresh Start’s staff and volunteers will treat one another with consideration (irrespective of a person’s ethnic origin, religious background or sexual orientation).

Building Self-Esteem: Fresh Start’s staff and volunteers seek to provide their services in such a way that clients will be encouraged to form a good opinion of themselves.

Enabling: Fresh Start’s staff and volunteers are committed to empowering their clients.